Returns

Please contact us prior to returning anything so that we may provide you with comprehensive return shipping instructions, and so we know to expect a return from you. Unfortunately, we can't accept any returns from customers if we are not contacted ahead of time!

If returning for refund, please ensure your ring has no visible signs of wear and, if possible, is returned using the original packaging including original papers/invoice. Shipping and rush fees are non-refundable and a manufacture fee may be deducted from your refund unless the return is due to an oversight on our part.

PLEASE NOTE: If returning an order from outside Canada, please ensure that no duties or import fees are charged to recipient. Otherwise your package may be refused and returned to you, OR we will pay the fees on your behalf and bill you at a later time.

Check this list to see how you may be refunded:

Classic Titanium Rings (Without Black Finish, Stone Settings, or Carved Designs)

Returnable for a refund within 21 days of delivery. A 15% manufacturing fee will be deducted from your refund.

Carved/Inlaid Titanium Rings

Returnable for a refund within 15 days of delivery. A 25% manufacturing fee will be deducted from your refund.

Titanium Gemstone/Diamond Rings

Returnable for a refund within 15 days of delivery. A 25% manufacturing fee will be deducted from your refund. Please see "Diamonds and Gemstones" below for more information.

Black-coated Titanium Rings

Returnable for a refund within 15 days of delivery.  A 25% manufacturing fee will be deducted from your refund.

Custom/Customized Titanium Rings

Custom rings are ineligible for return, exchange, or refund.

Diamond and Gemstone sales

Diamonds and gemstones are final sale and therefore ineligible for refund, return, or exchange. When returning a ring with diamond(s) and/or gemstone(s) for refund, your refund is calculated solely on the value of the ring itself, and does not include cost of stone(s). All stones of value will be returned to you.

Rush and Shipping Fees

Shipping fees are non-refundable unless return is due to error on TitaniumRings.com's part. Rush production fees are refundable only if your order fails to ship on the expedited shipping date provided to you. Please notify us if you feel that your order is late to ship!

Refunds will be issued after your return has been successfully received and inspected by a TitaniumRings.com workshop employee. 

What if my ring has an inside engraving?

Inside engravings do not affect your eligibility for return/refund, exchange, remake, or warranty services whatsoever.

My ring doesn't fit/I need an exchange!

Please refer to our warranty page for resizing information and other warranty details. Please contact us for more information on remaking, exchanging, or modifying your ring!

Return instructions:

Please contact us first for comprehensive return instructions, and to let us know to expect a return from you!

TitaniumRings.com's Workshop address:

Arnell Workshop, Inc. Attn: Repair/Warranty OR Attn: Returns
Unit #103-3384 Carrington Rd
West Kelowna, BC, V4T 2G8
Canada

U.S Mail Forwarding address (for U.S. customers):

Arnell Workshop, Inc.
800-5th Ave, Ste 101-194
Seattle, WA, 98104
United States

Please note the Seattle address is a mail forwarding address and not the location of our workshop/business.

If you have any questions regarding any detail of your warranty or our refund/return policy please contact us: support@titaniumrings.com, or use the chat feature on the website!

Cancellation Policy

If you require cancellation of an order, you may do so without charge within 24 hours/the following business day of initial order time. Please message or email us with your cancellation request as soon as possible to avoid cancellation fees. Orders cancelled after 24 hours may be subject to the ring manufacture fee appropriate to the order (as listed above), and any Rush fees paid cannot be reimbursed to you.