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We are very proud of our products and demonstrate this pride in our workmanship by offering a lifetime warranty. WARRANTY AND RETURN POLICY If your Titanium Workshop product is found to have a defect in material or workmanship, The Titanium Workshop will repair such defects free of charge. DIAMONDS, GEMSTONES, AND PRECIOUS METAL INLAYS ARE NOT COVERED BY THIS WARRANTY. The Titanium Workshop is not liable for lost or cracked stones, but in the event a stone happens to loosen or fall out, The Titanium Workshop will reset the stone at no charge. In the event The Titanium Workshop determines that a returned product cannot be repaired, we will replace the product with either the same model, or one that is equivalent in the case of special styles, hand carved products or custom items. This warranty is valid only when a new Titanium Workshop product is purchased through us through our website and does not apply to products crafted b y T h e T i t a n i u m W o r k s h o p b u t r e - s o l d b y o t h e r m e r c h a n t s . P l e a s e c o n t a c t u s directly if you have any questions regarding our warranty. Our warranty return policies are designed to ensure our customers the best possible purchasing experience. We do, however, reserve the right to refuse orders that we consider to be an abuse of our liberal return policies OWNER'S RESPONSIBILITIES This warranty does NOT cover expenses incurred due to a lack of proper care for The Titanium Workshop's line of products. Retain proof of purchase documents. You will be requested by The Titanium Workshop to provide proof of purchase in order to receive warranty service. Please notify The Titanium Workshop of any apparent defects promptly upon their discovery. Shipments returned to us with improper paperwork or customs declarations, or with duties, taxes or freight charges owing will not be accepted and will be returned to the sender. EXCLUSIONS This warranty does not cover the following: - Defects that are the result of improper care, maintenance or repair. - Failures that result from abnormal strain, neglect, modification or accidental damage. - Products purchased from merchants other than The Titanium Workshop. - Products no longer owned by the original purchaser CUSTOM TITANIUM RINGS WITHOUT INLAYS, CARVINGS, OUTSIDE ENGRAVINGS OR STONE SETTINGS: A metal origin document is provided for all custom made titanium rings that are made from either Ti 6Al/4V or Ti 6Al/6V/2Sn alloys. Rings made from either of these alloys can be returned to us at any time for refinishing. This is a service that we provide free of charge. Please note, though, that we are not responsible for the cost of shipping the ring to and from the workshop. Any ring made from Ti 6Al/4V or Ti 6Al/6V/2Sn alloys which presents noticeable deformation, bending or denting that might occur with normal wear will be repaired or replaced. The Titanium Workshop will resize or replace any ring it has accidentally mis-sized. If customer's submitted size was incorrect, we will do our best to resize at no extra charge. It is not always possible to resize a titanium ring. While we can usually increase the size of a ring by a quarter to a half size, we are not able to make the rings more than half size larger and we are not able to make them smaller. Should you need to have your ring made up to half size larger, we will provide this service at no charge other than the cost of shipping. Should your ring need to be made smaller or more than half size larger, we will have to re-make the ring. The charge for remaking custom titanium rings that do not have gold inlays, special carvings or stone settings is US$50.00 plus the cost of shipping. Some specific models, such as the Stealth band, some of our rings with precious metal inlays or stone settings and our black diamond coated rings, cannot be resized at all. In those cases, the ring will have to be re-crafted even if the required resizing is within the half size increase specified above. While it is not possible to make a titanium ring smaller by cutting a piece out of it and then soldering it back together, we can insert a tightening rod in many of our rings in order to make the ring approximately half size smaller. Titanium rod size tightening is available for basic rings as well as special shaped rings and etched design rings. It is the addition of a smooth aircraft grade titanium metal wire to the inside of the band. It is smooth enough to not be felt normally, but may not be for everyone! It is particularly helpful for reducing ring movement with people with large knuckles and slender fingers. Please keep in mind that your ring engraving must not be too long to allow for a space for the titanium rod to be added!
Returned products must be unworn and in the original packaging. Shipping |
