We are proud of our products and workmanship; and we offer you a lifetime warranty on our products in accordance with the details provided on this page.
- Warranty Details
- Lifetime Refinishing
- Limitations Regarding Precious Gems
- Your Responsibilities
- Changes in Ring Size
- Remake Fees
If your TitaniumRings.com ordered product is found to have a defect in material or workmanship, we will repair your item free of charge. In the event that our workshop determines that the item cannot be repaired, we will replace the item with the same model, or one that is equivalent.
This lifetime warranty is valid only when a new product is purchased through this TitaniumRings.com website. It does not apply to products that are crafted by us, but have been resold to you by other merchants.
Our jewelry may be returned to us for refinishing. This is a service that we provide free of charge, with the exception of shipping charges to and from our workshop.
We do limit the frequency of warranty refinishing:
- Titanium jewelry without coatings or inlays may be refinished up to four times per calendar year.
- Jewelry with our 5x Engineered Diamond Plating may be refinished up to two times per calendar year.
- Jewelry with our Black Diamond Coating may be refinished once per calendar year.
- Jewelry with inlays of platinum, gold or silver may be refinished once per calendar year.
If you have a stone that you would like placed into one of our settings, we strongly recommend you have the gem(s) properly appraised and insured by an insurance company for its full value prior to sending to us for setting purposes. Print and send a copy of your order form with your stone.
TitaniumRings.com is not liable for lost or cracked stones. If a stone becomes loose or falls out, we will reset the stone free of charge.
Our warranty covers our titanium settings but excludes precious gems, whether they are supplied by us or sent to us.
TitaniumRings.com reserves the right to set limitations according to the value and nature of the stone that is to be set.
We will bridge the tension in our rings free of charge.
Please contact us immediately if you notice any defects in your item.
Retain your proof of purchase documents and packaging. You will be requested to provide proof of purchase in order to receive warranty service, and original packaging is required in the event that you need to return your item. (See Return Policy below)
This warranty does not cover expenses incurred due to a lack of proper care.
Shipments returned to us without proper paperwork, customs declarations or with duties, taxes or freight charges owing will not be accepted and will be returned to sender.
We will resize or replace any ring that we have accidentally crafted to an incorrect size from what was ordered.
Please read our sizing instructions prior to ordering your ring. If you have ordered an incorrect size or you require resizing (because over time your finger has changed size), you have some options.
Increasing Ring Size
We can increase the size of most rings by half of a ring size. Some ring models, such as the , rings with inlays, and stone settings only allow us to increase the ring size by 1/8 of a size.
If you require your ring size to be increased by more than these amounts, it will need to be re-crafted. Please read our Remake Fees (listed below) for instructions.
Decreasing Ring Size
We are not able to decrease the size of rings. However, we are the innovators in the creation of a tightening rod that we secure to the inside of your ring free of charge. Our tightening rod is a smooth titanium wire, about 10mm long, that we weld to the inside of the band.
Tightening rods decrease the ring size by about a quarter of a ring size. They are a comfortable option for people with larger knuckles. They also help reduce the movement of a ring and can make it easier to remove.
Keep in mind that a tightening rod may interfere with inside engraving on your ring.
This warranty does not cover the following:
- Defects that are the result of improper care, maintenance or repair.
- Failures that result from abnormal strain, neglect, modification or accidental damage.
- Products purchased from merchants other than TitaniumRings.com.
- Products no longer owned by the original purchaser.
- Precious metal inlays.
- Diamonds and gemstones.
- Changing from Satin to Polished finish
This fee chart applies in the event that your ring needs to be re-crafted. We seek to keep the fees to remake your jewelry as low as possible for you. They are arranged in $100 increments so you can easily calculate the fee for your particular item.
We have incorporated the reapplication of coatings in these fees. Please note; in the case of jewelry crafted with diamonds and/or gemstones we only consider the charges for the titanium parts.
$0 - $100: $50 remake fee
$101 - $200: $80 remake fee
$201 - $300: $130 remake fee
$301 - $400: $170 remake fee
$401 - $500: $220 remake fee
$501 - $600: $270 remake fee
$601 - $700: $320 remake fee
$701 - $800: $360 remake fee
$801 - $900: $390 remake fee
$901 - $1,000: $420 remake fee
$1,001 - $1,100: $450 remake fee
$1,101 - $1,200: $480 remake fee
$1,201 - $1,300: $500 remake fee