Order Online
Online ordering is completed using our secure, encrypted ordering process. We accept Visa and MasterCard. To order online, add the desired ring(s) to your shopping cart and check out when you are ready.
As you complete the ordering process, be sure and include specific notes and ring sizing instructions (as recommended on our sizing page) in the comments/special instructions section of the form.
Your order will not be given to a ring maker until all information is completed and payment in full is made.
Order by Telephone
Once you have all of the information (ring size, style selected, desired titanium finish, etc.), call us at 1-800-490-8281 or 250-769-2129. We will take your order and payment information over the telephone.
Your order confirmation is sent by email, on the same day for web orders, or the next business day after your order is received for custom order. Please contact us if you did not receive an order confirmation after 2 business days.
Delivery Times
Our rings are made to order, crafted to our customers' individual specifications after their orders are processed. If you are ordering a plain titanium ring, it usually takes 5 to 10 business days from the time we receive payment until we have made your ring(s) and they’re ready to ship.
Rings with special coatings such as Black Diamond Coated plain rings will require more time than uncoated rings, usually 10 to 20 business days. Completion times for custom rings depend upon the design chosen. Please contact us for an estimated completion time on these rings.
Longer delivery times should be expected for orders placed by mail. Orders mailed from the USA or outside North America can take 7 to 20 business days to arrive to us.
FedEx shipping times refer to the time it takes for a completed order to travel from our address to the recipient. It does not refer to the time it takes to prepare an order for shipment. Express shipping is not available on weekends. If your ring is past due, express shipping will be accommodated free of charge.
Please check all delivery packaging prior to releasing/signing for it. We are not held responsible for any damage/theft which may occur once the package has been signed for.
Rush Delivery
If you require your ring by a specific date that is outside the normal shipping information provided here, please specify the date you need your item(s) to arrive in the “comments” section of the ring order form.
Rush Fees are as follows:
Each item valued at under $200 is an additional $20 fee
Each item valued over $200 will have an additional 20% of the original purchase price added as a rush fee
We are not always able to meet rush date requirements. A TitaniumRings.com employee will contact you if we are not able to complete your order by the requested date.
In the event that we cannot complete your order by the requested date, we will refund the rush fee.
In the event that you are unsatisfied with the style you chose or you need the ring resized or re-crafted for any reason, the rush fee is not refundable and any restocking fees will be applied.
The rush fee is not refundable if the ring has been completed on or before your requested date.
Shipping Options and Free FedEx Offer
We offer three options for shipping:
Regular Mail
Regular mail option available worldwide. We securely pack your order in a bubble envelope. Not guaranteed and not insured. Regular mail option is a free service.
FedEx
FedEx Next Business Day Insured Shipping: $25 for destinations inside the USA and Canada, not including Alaska or Hawaii.
Free FedEx Shipping
We offer free next business day insured FedEx shipping on orders that qualify. Our Free FedEX Shipping policy is as follows:
Orders totaling more than $199 will receive free FedEx Next Business Day shipping (Limited to the continental US and Canada). Customers do not need to purchase multiple items to receive the $199 + free FedEx shipping.
Free regular mail, uninsured with no tracking number, will remain available for orders $199 and under.
For customers outside the continental US and Canada: Free shipping, will be regular mail; no exceptions.
Note: Rush manufacturing fees are additional to any shipping charges.
Apartment Delivery
If your package is addressed to a suite in an apartment building or other multi-unit housing, there is a risk that it may be signed for by someone not authorized to receive your delivery.
Because of this risk, we strongly recommend that you provide an alternate address for shipping destination. Please ensure your package will be shipped to an address where you or someone you trust will be available to sign for it. Replacement costs for packages that are delivered to the wrong recipient are the customer’s responsibility.