We will not accept returns from customers unless they contact us first for shipping instructions. Packages will be refused at our address if shipping instructions are not followed.

Returned products must be unworn and in the original packaging. Shipping charges are not refundable, unless the return is due to an oversight on TitaniumRings.com’s part.


Check from this list to see how your ring may be refunded:

Titanium rings without inlays, carvings, engraving or stone settings
Returnable for a refund within 21 days after delivered. A 15% restocking fee will be deducted from your refund.

Titanium rings with inlays or carvings
Returnable for a refund within 15 days after delivered. A 25% restocking fee will be deducted from your refund.

Titanium rings with stone settings
Returnable for a refund within 15 days after delivered. A 25% restocking fee will be deducted from your refund.

Diamonds or other gemstones purchased for use in our settings
Cannot be refunded. When returning jewelry with diamond(s) or gemstone(s) for refund, your refund is calculated on the value of the setting alone, not including the cost of the stone. The stones, if removable, will be returned to you.

5X Engineered Diamond Plated rings
Returnable for a refund within 15 days after delivered.  A 25% restocking fee will be deducted from your refund.

Black Diamond Coated rings
Returnable for a refund within 15 days after delivered.  A 25% restocking fee will be deducted from your refund.

Rings with custom-made outside engraving
Cannot be returned for a refund.

Pendants
Returnable for a refund within 15 days after delivered.  A 25% restocking fee will be deducted from your refund.

Refunds will only be issued after the item(s) has been received and inspected by a TitaniumRings.com workshop employee. 

 

Returns from addresses in the USA should be directed to:

Arnell Workshop Inc.
800, 5th Avenue
Suite 101-194
Seattle, WA 98104
U.S.A.

Returns from addresses in Canada should be directed to:

Arnell Workshop Inc.
Suite #4 - 1395 Stevens Road
West Kelowna, B.C. V1Z 2S9
Canada

If you have any questions regarding any aspect of this warranty or our returns policy please contact us.

 

Cancellation Policy

If decide you want to cancel your oder, you may do so without charge within 24 hours. Orders cancelled after 24 hours of ordering will be charged a restocking fee equivalent to 25% of the purchase price. All rush fees and shipping fees are not refundable.